Kotak Securities completed a full platform rebranding from Kotak Securities to Kotak Neo in 2023 — consolidating all digital trading under the Kotak Neo brand at kotakneo.com and the Kotak Neo mobile app. This rebrand brought an important operational change: existing Kotak Securities account holders needed to migrate their accounts to the Kotak Neo system, with new login credentials and a new M-PIN authentication system replacing the previous login structure. This guide covers the complete login process for both new Kotak Neo users and those migrating from the legacy Kotak Securities platform.
Understanding Kotak Neo Login Architecture
Kotak Neo uses a two-credential system distinct from the OTP-on-every-login model of ICICI Direct or Zerodha. After initial setup, the platform uses an M-PIN (a 4 to 6-digit Mobile PIN) for routine login authentication — a faster, app-native approach that eliminates OTP interruption for regular sessions. The M-PIN is created during the first-time account setup sequence.
Step-by-Step: First-Time Setup for New Accounts
Step 1 — Account Activation Email. After account opening, you receive an email from Kotak Neo at your registered email address. The email contains a link: “Setup your Neo account.” Open this link — check your promotions or spam folder if it does not appear in the main inbox.
Step 2 — Enter Mobile OTP. Click the setup link. Enter the 4-digit OTP received on your registered mobile number to verify your identity.
Step 3 — Set Your M-PIN. Create your M-PIN — a 4 to 6-digit code you will use for all subsequent logins on the Kotak Neo app. Choose a PIN that is easy to remember but not guessable (avoid 1234, 0000, birth year combinations).
Step 4 — Account Ready. Once M-PIN is set, your Kotak Neo account is fully operational. For subsequent logins, use the M-PIN only — no password entry required.
Step-by-Step: Routine Login on Kotak Neo App
Open the Kotak Neo app on your smartphone (download from Google Play Store or Apple App Store). Enter your registered mobile number or Client ID. Enter your M-PIN. Access the Kotak Neo dashboard — with your portfolio, watchlist, order book, options chain, stock screeners, and research calls all visible from the home screen.
Step-by-Step: Web Login at neo.kotaksecurities.com
Navigate to neo.kotaksecurities.com or kotakneo.com. Click “Login.” Enter your Client ID and trading terminal password. Complete OTP verification on your registered mobile. Access the full web trading dashboard.
Reset M-PIN (Forgotten)
If you forget your M-PIN: on the Kotak Neo app login screen, tap “Forgot M-PIN.” A reset link is sent to your registered email ID. Open the email and click the reset link. Follow the steps to set a new M-PIN with mobile OTP verification.
Migrating from Legacy Kotak Securities to Kotak Neo
Existing Kotak Securities account holders who have not yet migrated: visit kotaksecurities.com → Switch to Kotak Neo. If your account was on the older trading system, raise a migration request with Kotak customer support before 2 PM — the account migrates to Kotak Neo by the next trading day morning. After migration, do not attempt to log in with your old Kotak Securities credentials on the Neo platform — the old credentials do not work on the new system. Follow the first-time setup email to create new Neo credentials and M-PIN.
Overview Table: Kotak Neo Login Methods
| Method | Portal / App | Credentials | Best For |
| Mobile App (Routine) | Kotak Neo App | Mobile Number + M-PIN | Daily mobile trading |
| Web Platform | neo.kotaksecurities.com | Client ID + Password + OTP | Desktop trading |
| First-Time Setup | Email Link → App | Mobile OTP → Set M-PIN | New account activation |
| M-PIN Reset | App → Forgot M-PIN | Registered Email link + OTP | Forgotten PIN recovery |
Frequently Asked Questions (FAQs)
Q1. What is the Kotak Neo login URL?
A: neo.kotaksecurities.com or kotakneo.com — both redirect to the Kotak Neo login portal and platform.
Q2. What is M-PIN in Kotak Neo?
A: A 4 to 6-digit Mobile PIN set during first-time account setup, used for routine app logins instead of entering a full password and waiting for OTP every session.
Q3. How do I set up my Kotak Neo account for the first time?
A: Click the setup link in the activation email from Kotak Neo, enter the 4-digit mobile OTP, and create your M-PIN. Your account is immediately ready to use.
Q4. Can I still use my old Kotak Securities credentials after migrating to Kotak Neo?
A: No — old Kotak Securities credentials do not work on the Kotak Neo platform. Follow the first-time setup email to create fresh Neo credentials and M-PIN after migration.
Q5. What is the Kotak Neo customer care contact for login issues?
A: Phone: 1800 209 9191 (toll-free). WhatsApp: 77389 88888. Email: service.securities@kotak.com.
